Terms & Conditions
1. TREATMENT OF CONTRACT
With your registration you acknowledge the general contract and travel conditions of friLingue GmbH (“frLingue”). The registration can be made in writing (registration form), by phone / in person or via our website. We will confirm your stay by e-mail within five days after receiving your registration. If the desired language courses are already booked, we will inform you immediately and suggest an alternative.
Flights: The flight booking is the responsibility of the participants. Please book the flights only after you have received the definitive registration confirmation and the flight data sheet.
2. PAYMENT TERMS
After the registration, you will receive a registration confirmation and a payment slip asking for a deposit of CHF 500 within 10 days. This amount must be transferred to our account within ten days. In addition, you will receive a invoice for the final payment, which must be paid no later than 30 days before the beginning of the course. If the registration is made less than 30 days before the start of the course, the entire invoice amount must be paid.
The cancellation of the contract has to be communicated with us by registered letter as soon as possible. If you withdraw from the contract, the following cancellation fees are due:
- up to 30 days before the beginning of the course: CHF 350
- 29 to 14 days before the beginning of the course: CHF 700
- 13 to 7 days before the beginning of the course: 50% of the course price (min. CHF 700)
- 7 to 1 day (s) before beginning of course 90% (at least CHF 700)
There will be no refund from the first day of stay or in case of an early cancellation of the course. If the cancellation is due to proven serious medical or family reasons, please contact us at firstname.lastname@example.org. These costs are also refunded by a previously concluded cancellation insurance, which is the responsibility of the participants. Please note that the scope of service depends on the insurance company and the concluded conditions.
Flights: Airlines charge a cancellation fee, if you cancel a flight before the departure. In case of nonattendance at the airport, airlines may charge 100 % of the flight price.
4. BOOKINGS AND REQUESTS
Transfers before the start of the course
For bookings before the start of the course, in case of organisational reasons, we reserve the right to charge CHF 50 for administrative expenses (those fees apply also to transfers).
Abroad: If you wish to change an already booked language course at an abroad school, we have to check if it is possible to make changes, and friLingue will charge the rebooking fee of the partner school PLUS an additional CHF 100 fee for the administrative service. If you wish to change the abroad school, it is considered as a resignation from the contract (see point 3: Cancellations).
Transfers after departure
No refund will be given, if you decide to leave a course earlier or if you shorten the reserved program.
In case of changes of any kind (accommodation, course, etc.) we ask you to inform us immediately about your desires.
Complaints (especially abroad)
If you are not satisfied with the performance, please direct your complaint immediately to the camp/ school abroad. If the situation is not resolved to your satisfaction, please let us know in writing to email@example.com or by phone. If, in spite of the intervention by friLingue, the problem is not remedied, please inform us no more than 30 days after the end of your stay in order to assert your claim(s). Please note that complaints about which friLingue is informed for the first time after the end of the language stay can no longer be considered and any claims are excluded.
Health and accident insurance
Insurance is the responsibility of the participants.
In order to be protected in the event of a course cancellation, we recommend insurance that covers cancellations.
Abroad: You must be insured against illness and accident risks abroad. In addition, it is necessary to inform your health insurance / social insurance (or supplementary insurance) of your departure abroad. Please inform yourself in advance if you have the necessary health insurance in your destination country. If not, we urge you to purchase additional travel insurance.
6. CANCELLATION BY FRILINGUE
friLingue Camps Switzerland: In an unlikely event that a friLingue Camp or language stay abroad has to be canceled, we'll offer you an alternative immediately or you will be refunded as soon as possible.
If a camp or camp week is canceled for reasons of force majeure, we will provide appropriate compensation.
In the event of cancellation due to force majeure, however, we recommend insurance that covers cancellations.
friLingue assumes no liability whatsoever other than that which is required by law. friLingue is only liable for damages directly related to our services and at most with the amount paid to us. The period of liability is limited to the duration of the stay and does not include the arrival and departure.
friLingue declines any liability in the event of any breach of rules (alcohol or drug consumption, non-compliance with the rules of conduct and curfew times, in contravention of the instructions of the supervisory staff).
We do not accept any liability for valuables that are not deposited with our staff.
No liability is accepted for changes to the programme due to delays or strikes. In particular, friLingue is not liable for changes to the programme, which are attributed to force majeure, official measures or delays by third parties.
8. RIGHTS OF THE ORGANISER
We reserve the right to exclude students from the programme without the right of a refund if they, in our opinion, threaten other students or staff in any way, repeatedly violate the rules, unduly consume alcohol, drugs or impede the regular course schedule.
9. PHOTOS, VIDEOS AND REFERENCES
We may use photos, videos and references that we make and receive during our activities for our website, brochures, or other promotional activities. Parents who do not agree to this may contact us in writing.
friLingue does not guarantee 24 hour supervision of participants. If participants do not respect the prescribed curfew times during their leisure time such as free afternoons and evenings, friLingue forfeits any liability for accidents. Participants who do not comply with the prescribed times will be given a warning, a second violation will result in the person being sent home.
Although the information on our website is continually updated and checked with regard to prices and scope of services of the camps / language schools, some information may not be correct. In this case, you can not rely on the information on the friLingue website. We will, however, inform you about any changes before you book the language course.
12. PLACE OF JURISDICTION
Swiss law is applicable.
Place of jurisdiction is Fribourg.
If, contrary to expectations, there is an argument, you can request your request to the independent Ombudsman of the Swiss Travel Agency - www.ombudsmann-touristik.ch.
Tel: +41 (0) 26 321 34 34