Terms & Conditions
1. TREATMENT OF CONTRACT
By registering you agree to the terms and conditions of fRilingue GmbH. The application can be made in writing (application form), by phone / verbally or via our website. After receiving your registration, we will confirm your stay within five days by e-mail. If the desired language courses have already been booked, we will inform you immediately and suggest an alternative.
Flights: The flight booking is the responsibility of the participants. Please book the flights only after you have received the definitive registration confirmation and the flight data sheet.
2. PAYMENT TERMS
After the registration, you will receive a registration confirmation and a payment slip asking for a deposit of CHF 700 within the next 5 days, which must be transferred to our account within ten days. In addition, you will receive a deposit for the final payment, which must be paid no later than 20 days before the beginning of the course. If the registration is made less than 20 days before the start of the course, the entire invoice amount must be paid.
The cancellation of the contract must be communicated to us as soon as possible by registered letter. If you withdraw from the contract, the following cancellation fees are due:
- up to 30 days before the beginning of the course: CHF 350
- 29 to 14 days before the beginning of the course: CHF 700
- 13 to 7 days before the beginning of the course: 50% of the course price (min. CHF 700)
- 7 to 1 day (s) before beginning of course 90% (at least CHF 700)
There will be no refunds from the first day of the stay as well as in the event of an early cancellation of the course. If the cancellation is due to proven serious medical or family reasons, please contact us at firstname.lastname@example.org. In such cases, we are usually very compromising. These costs are also refunded by a previously concluded cancellation insurance, which is the responsibility of the participants. Please note that the scope of service depends on the insurance company and the concluded conditions.
Flights: For cancellations before departure, airlines charge cancellation fees. In case of non-payment, fees may be up to 100%.
4. BOOKINGS AND REQUESTS
Transfers before the start of the course
For bookings before the start of the course, in case of organisational reasons, we reserve the right to charge CHF 50 for administrative expenses.
Abroad: In the case of transfers for language stays abroad and in case of organisation, fRilingue will charge the conversion fees incurred by the partnerships. We reserve the right to charge an additional CHF 50 fee for administrative expenses. A transfer to another school is considered a withdrawal from the contract (see point 3: cancellations).
Transfers after departure
If the originally reserved programme is shortened or no early repayment is made, no refund will be given.
In case of changes of any kind (accommodation, course, etc.) we ask you to inform us immediately about your desires.
Complaints (especially abroad)
If you are not satisfied with the performance, please direct your complaint immediately to the camp/ school abroad. If the situation is not resolved to your satisfaction, please let us know in writing to email@example.com or by phone. If, in spite of the intervention by fRilingue, the problem is not remedied, please inform us no more than 30 days after the end of your stay in order to assert your claim(s). Please note that complaints about which fRilingue is informed for the first time after the end of the language stay can no longer be considered and any claims are excluded.
Health and accident insurance
Insurance is the responsibility of the participants.
In order to be protected in the event of a course cancellation, we recommend the conclusion of a cancellation insurance.
Abroad: You must be insured against illness and accident risks abroad. In addition, it is necessary to inform your health insurance / social insurance (or supplementary insurance) of your departure abroad. Please inform yourself in advance if you have the necessary health insurance in your destination country. If not, we urge you to purchase additional travel insurance.
6. CANCELLATION BY FRILINGUE
fRilingue Camps Switzerland: In the unlikely event that a fRilingue Camp or language stay abroad has to be canceled, we'll offer you an alternative immediately or you will be refunded as soon as possible.
If a camp or camp week is canceled for reasons of force majeure, we will provide appropriate compensation.
In the event of cancellation due to force majeure, however, we recommend the conclusion of a cancellation insurance.
fRilingue assumes no liability whatsoever other than that which is required by law. fRilingue is only liable for damages directly related to our services and at most with the amount paid to us. The period of liability is limited to the duration of the stay and does not include the arrival and departure.
fRilingue declines any liability in the event of any breach of rules (alcohol or drug consumption, non-compliance with the rules of conduct and curfew times, in contravention of the instructions of the supervisory staff).
We do not accept any liability for valuables that are not deposited with our staff.
No liability is accepted for changes to the programme due to delays or strikes. In particular, fRilingue is not liable for changes to the programme, which are attributed to force majeure, official measures or delays by third parties.
8. RIGHTS OF THE ORGANISER
We reserve the right to exclude students from the programme without the right of refund if they, in our opinion, threaten other students in any way, repeatedly violate the rules, unduly consume alcohol, drugs or impede the regular course schedule.
9. PHOTOS, VIDEOS AND REFERENCES
We may use photos, videos and references that we make and receive during our activities for our website, brochures, or other promotional activities. Parents who do not agree to this may contact us in writing.
fRilingue does not guarantee 24 hour supervision of participants. If participants do not respect the prescribed curfew times during their leisure time such as free afternoons and evenings, fRilingue forfeits any liability for accidents. Participants who do not comply with the prescribed times will be given a warning, a second violation will result in the person being sent home.
Although the information on our website is continually updated and checked with regard to prices and scope of services of the camps / language schools, some information may not be correct. In this case, you can not rely on the information on the fRilingue website. We will, however, inform you about any changes before you definitely book the language course.
12. PLACE OF JURISDICTION
Swiss law is applicable.
Place of jurisdiction is Fribourg.
If, contrary to expectations, there is an argument, you can request your request to the independent Ombudsman of the Swiss Travel Agency - www.ombudsmann-touristik.ch.
Tel: +41 (0) 26 321 34 34